LED Troubleshooting Basics
Updated
The categories below include troubleshooting steps to help you solve your problem. If your problem continues or you have questions or concerns, please contact us at 1-888-919-0070.
What if an entire strand of LED lights isn't working?
First, check that the strand is correctly plugged in and that all lights are connected properly. Next, starting at the plug, find the first unlit bulb in the strand, remove it, and replace it with a new bulb. Extra bulbs are available from Polygroup customer service. If changing the bulb doesn't fix the problem, try replacing both fuses in the male plug of the light strand. If the light strand is connected to an extension cord/control box, replace the fuse with the spare provided inside the cord plug or one provided with the tree. Contact Polygroup at 1-888-919-0070 if this doesn't solve the problem.
What if part of an LED strand isn't working?
Starting from the plug, find the first unlit light, remove it, and replace it with a new bulb. Replace any cracked, broken, or missing bulbs. You can get extra bulbs by contacting Polygroup customer service at 1-888-919-0070.
The LED lights on my tree aren't as bright. What can I do?
LED lights do not burn out, but they do dim over time. Unfortunately, there is nothing you can do to fix this issue.
The LED lights on my tree are flickering. Can this be fixed?
Whole tree flickering abnormally
What could cause this? This could potentially be caused by the tree's adapter, control box, or foot pedal. Please contact our customer service division at 1-888-919-0070 to troubleshoot and identify the issue.
One whole strand flickering abnormally
What could cause this? This could potentially be caused by a loose or damaged light connector, plug, or wire strand. Check all light connections to ensure the plugs are fully connected and that none are loose. Inspect all wires for visible damage. If you can't determine the issue or need help replacing the needed parts, contact our customer service division at 1-888-919-0070.
One or a few lights flickering abnormally
What could cause this? This could potentially be caused by a damaged light strand or loose bulb(s). Inspect light strands for visible damage. Check bulbs to ensure they are fully inserted in the light socket.
Only one color of LED lights is working. What should I do?
You will need to contact Polygroup customer service. Before calling, we need to know whether all the lights originally worked. To fix this issue, contact customer service at 1-888-919-0070.
