Pool Basics
Updated
How do I remove the pins and grommets from the frame when taking down my pool?
Use a rubber mallet to lightly tap them out. A rubber mallet will not dent the metal or chip the paint. Please see our section.
I run the filter pump regularly, but my pool water has become cloudy or green. Why?
The filter pump is designed to remove dirt and small material from the water. However, it does not prevent the growth of algae or other bacteria. We strongly advise the use of pool treatment additives to prevent algae and bacterial growth. Please consult your local pool supply retailer for recommendations. Please see our section.
The top ring of my Quick Set™ pool has a hole in it, but I can't find the source. Any suggestions?
Try using a solution of soapy water. Inflate the top ring and sponge the soapy water over the ring. Where the air escapes, bubbles should form. Wash away the soap, dry the area, and use a repair patch on the hole.
The top ring of my pool is leaking. Will the pool collapse?
No. Although the top ring is designed for support, the pool will remain standing even if all the air is removed from the top ring. However, you should locate and repair the hole in the top ring using a repair patch. This will ensure that your Quick Set™ pool will function optimally. Please see our section of this Help Desk for assistance.
Grass is growing in the bottom of my pool! Why? Are there holes in my pool?
Most likely, there are no holes in the bottom of the pool. Certain types of vigorous grasses, including St. Augustine and Bermuda grasses, can grow through the liner.Before setting up your pool, it is recommended that you clear the area of these types of grasses.Polygroup will not be held responsible for grasses that may grow through the ground cloth or pool liner, as this is not a manufacturing defect.
General Questions
Does a new pool purchased from an authorized retailer come with a filter cartridge?
Every new pool purchased at an authorized retailer comes with one pool filter cartridge. Additional filters can be purchased at . Verify the size of filter cartridge because there are several sizes to choose from.
Can I connect my hose to the outside of the pool so I can drain it?
Yes. The drains on Polygroup pools were designed to fit most common hoses worldwide. If your hose does not fit, try a different hose until you find one that fits properly. Angling the fitting and cross-threading can provide a connection good enough to drain the pool.
Why does my new pool have patches on it when I just bought it?
During the manufacturing process, a patch may be added at the factory. It is not a defect in the material. Although it may not be aesthetically pleasing, the patch does not qualify as a warranty claim.
The user manual states not to run the pump while the pool is in use, but I want to use my sprayer attachment. What do I do?
t is safe and acceptable to use the sprayer and run the pump while the pool is in use. The manual states not to run it during that time in order to meet regulations in the United Kingdom. Make sure to keep splashing to a minimum while running an SFS system to ensure the weir is functioning properly. If you are using the sprayer attachment, keep water levels at the maximum level to ensure proper water flow throughout the system.
Why do some pool covers have holes in them?
Most pool covers don't have holes. Wal-Mart transparent pool covers, however, have holes in them for two reasons:
Water will accumulate on the pool cover and weigh it down when it rains. This can bend the metal frame and add stress to the pool and cover.
Standing water on top of the cover can make it very difficult to remove.
Why are the prices different in the user manual?
Previous year's manuals are not current and prices are subject to change. Our current prices are listed on our website at Contact us at 1-888-919-0070 should you have additional questions.
Can I upgrade my F1500 or below pump to an F2000 Pump?
The F2000 Pump is a different size than the other pumps. You can upgrade to an F2000, but you must purchase a new canister/filter case to do so. If you choose to do this, it is recommended that you purchase an SFS2000/RP2000 complete filtration system. You can purchase the SFS2000 Skimmer Canister Assembled with F2000c GFCI Pump Filtration System here: . Be aware that the F2000c pump has its own retaining nut.
Where can I purchase your pool products?
Polygroup™ pool products are sold under several brand names including Polygroup™, Summer Escapes, and Pro Series. We also produce pools sold under private label brand names of leading retailers in the United States and worldwide. Please browse through the page to see where our products can be purchased.
Why can't I purchase a whole pool from you?
We are a warranty center, and our role is to replace/repair components for Polygroup swimming pool units. We assist our valued consumers in maintaining the usage of their pool products and accessories. To find out where to purchase our products, please go to the to see a list of retailers available to purchase a whole pool.
How do I set up my pool?
A Set-Up Manual is provided. To obtain another copy of the Set-Up Manual, please visit our Downloads page or contact our Customer Service Center at 1-888-919-0070. Our Help Center contains videos on how to set up your Summer Escape™ or Pro Series™ Pool. Please see our collection of for assistance.
How long does it take to set up my pool?
Depending on the size of the pool and the condition of the area where it will be placed, a Quick Set™ pool can be ready to fill with water in less than 15 minutes. For a Metal Frame Pool, you should be able to set up the pool in less than an hour. If you need assistance setting-up your pool, please check out our section of this Help Desk. You can also find setup instructions
How much air should be used to inflate the top ring?
Do not over inflate any rings on the pool or use high-pressure air compressors. Inflate until the ring is slightly firm to touch. An over-inflated ring may burst or lead to leaks in the seam, especially when heated by the sun.
Do I need to prepare the ground or dig a hole for the pool?
The pool should be set up on the level ground (±2%) free of rocks, branches, other objects, and holes. Do not install the pool on sand; this can cause shifting under the water and will void your warranty. There is no need to dig a hole or otherwise prepare the ground. If you require an extra layer of protection between the ground and pool liner because of ground conditions, we recommend using a Polypool™ ground cloth.
Do I need to install a fence around the pool?
Consult your local city building department for above-ground pool requirements. Some areas require a fence or other device around the pool area to ensure safety and security. Always supervise children playing in the pool area and do not leave them unattended.
I don't have an electrical outlet outside. How can I connect the filter pump?
Contact a qualified, licensed Electrician to install the necessary connection for your filter pump. Always comply with local electrical standards and regulations. Extension cords must be 16, 14, 12, or 10 gauge to provide enough power to operate the pump. Always ensure the pump is connected to an outlet installed with a GFCI (ground fault circuit interrupter).
How long do I need to run my filter pump for?
{link or chart of pump hours here}
How many gallons of water does the pool hold?
We recommend filling your pool to 80 percent capacity and allowing room for water displacement during normal use. Please check the following for specific amounts:
Do I need to add chemicals to the water in my pool?
Yes. For sanitary reasons, your pool water should be treated. This may include the use of chlorine and other treatment additives. Consult your local pool supply retailer for recommendations. Basic pool maintenance instructions can be found Always consult with an expert before using any chemicals or additives.
How often do I need to change my filter?
It depends on the time you run your filter and the amount of sediment in the pool water. Under normal use and conditions, the cartridge should be replaced every two weeks. Failure to change the cartridge will cause the pump to become clogged, reduce performance, and could cause damage to the pump. Please check our section on tips on how to extend the life of your filter.
How often do I need to change the water?
With regular filter pump use, the use of pool treatment additives, and routine maintenance, you will not need to change the water completely very often. Consult with your local pool supply retailer for more specific advice.
Can I dive into the pool?
Diving into an above-ground pool is extremely dangerous and should not be done under any circumstances. Serious injury and/or death can result.
What is the pool made of? Is it strong?
All frame pools and Quick Set™ ring pools are constructed using triple-layer PolyLaminate™ PVC composite material -- two outer layers of heavy-gauge PVC are laminated to an inner layer of polyester mesh for reinforcement. This material is designed to withstand rigorous use and provide long-lasting durability. Metal frame pools have a rust-resistant galvanized steel frame.
Do you sell pool covers or other accessories for my pool?
Yes. Please visit your local retailer for a selection of Polypool™ above-ground pool accessories. Contact us at 1-888-919-0070 or you can order them through us at
Can the pool be left up year-round?
This depends on where you live and the average temperature in your area. Extreme cold weather may crack and damage the PVC walls. The pool should not be left in temperatures lower than 0 degrees Celsius or 32 degrees Fahrenheit.
How do I store my pool for the winter?
Be sure to completely drain and dry the pool before storage to prevent mold from growing. Store in a dry area where the temperature does not fall below 40 degrees Fahrenheit. Leaving the pool in the sun will soften the vinyl, making it more pliable and easier to fold for storage. Check the section of our Help Desk for recommended pool storage procedures.
I don't feel like my pump is adequate or isn't pumping enough water?
All of our pumps are extensively tested to filter the necessary amount of water to keep that sized pool clean. Keep in mind that there are several things that factor into the water quality. If you would feel more comfortable with an upgrade, however, you may order one through us at your own cost.
