General

If your Polygroup tree isn't looking quite right, you're probably just a few easy steps away from fixing it. Find the issue that matches what you're seeing below, and follow the steps provided. If the problem continues, or if you have any questions, give us a call at 1-888-919-0070; we're happy to h

Troubleshooting a Polygroup Quick Set Tree, or most other types of artificial trees, can be broken down into a number of basic categories. The categories are listed below with troubleshooting steps to help you solve your problem. If your problem continues or you have questions or concerns, please co

White trees have a blue tint to them, and may look blue/grey while in the box. Please set up the tree fully and turn the lights on to see the white color. Sunlight can cause white trees to fade. ​ Over time, white trees will turn yellowish. Polygroup will replace the same or similar section of compa

INSTALLATION: Carefully take the product out of the box. You will find the battery control box on the back side of this product. Turn the switch to the “OFF” position. Carefully remove the “Try Me” function button from the control box. Open the battery box cover and insert 2 D cell batteries. Make s