Shipping and Delivery

If you have any questions about shipping & deliveries, you can find most information here. If you still have questions, please call our customer care number at 1-888-919-0070, and one of our representatives will be glad to assist you!

When can I expect my product to arrive?

Polygroup wants you to receive your product(s) as soon as possible. In many cases, product(s) will arrive in 7-10 business days after you place your order.

Please Note: FedEx does not guarantee delivery times for Ground shipments. If you need your products by a certain date, please choose one of our expedited shipping options.

Also, please note that FedEx services do not deliver on weekends or holidays. FedEx delays due to unforeseen circumstances do not qualify for shipping refunds.

Please see FedEx Standard Overnight below for this special expedited shipping option.

When will my order ship?

Once an order is placed, it takes 1-2 business days to process, excluding weekends and holidays. Please add 2 business days to all shipping times below for warehouse processing.

Important: Orders placed on the weekend or on a holiday will not be processed until the next business day. Please refer to the shipping time frames below to estimate your product(s) arrival time.

What shipping options do I have?

Important: Not all shipping options and time frames are available for every order. Shipping options are shown based on the order’s total weight and shipping destination.

FedEx

Please add 2 business days to all the shipping times below for warehouse processing.

• FedEx Ground – 1 to 5 business days based on the distance to destination (delivery to Alaska and Hawaii in 3 to 7 business days)

• FedEx 3 Day Freight – 3 business days

• FedEx Home Delivery – 1 to 5 business days depending on the distance to destination

• FedEx Express Saver – 1 to 3 business days (unavailable to Alaska and Hawaii)

• FedEx International Economy – 2 to 5 business days depending on country and distance to destination

• FedEx Standard Overnight – 1 to 2 business days based on the distance to destination (unavailable to certain areas of Alaska and Hawaii)

USPS

Please add 2 business days to all shipping times for warehouse processing.

• Ground Advantage – 2 to 5 business days depending on the distance to destination

• Priority Mail – 1 to 3 business days depending on the distance to destination

• Priority Mail Express – 1 to 2 business days depending on the distance to destination

Shipping to PO boxes

Currently, we do not ship to PO Box addresses. To avoid delays, please use a physical address that does not include a PO Box.

Shipping to APO/FPO addresses

If you want items shipped to your APO/FPO address (military only), please call us at 1-888-919-0070 for assistance.

Damaged items

If you receive a damaged product, please contact our warranty claim center right away to ensure that you receive a replacement. Please do not contact the carrier, as you will not be able to file a claim. Please call us at 1-888-919-0070, and we will file a claim for you if necessary.​

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