FAQs

The Crystal Vue pools feature a transparent window for additional fun while swimming. The Crystal Vue windows are seamed into the pool liner and are made with super durable triple-layer materials.

Why is the liner flap above my skimmer not sealed, is this a defect? We purposely leave an unwelded portion so that the SFX locknut can go under the sleeve. Why is my pump turning off? IMPORTANT! The Filter Pump is protected by a thermal switch, a safety device that stops the pump from running when

Pools To locate the model number and Julian date for your pool, you will need to locate the image of the person with a headset on the side of the pool liner. In a small box below the image of the person with the headset, you will find the model number. It begins with the letter “P” followed by a ser

​ What is the pool made of? Is it strong? All frame pools and Quick Set™ ring pools are constructed from triple-layer PolyLaminate™ PVC composite material—two outer layers of heavy-gauge PVC laminated to an inner layer of polyester mesh for reinforcement. This material is designed to withstand rigor

​ I don't have an outdoor electrical outlet. How can I connect the filter pump? Contact a qualified, licensed Electrician to install the necessary connection for your filter pump. Always comply with local electrical standards and regulations. Extension cords can be used but must be 16-, 14-, 12-, or

​ The user manual states not to run the pump while the pool is in use, but I want to use my sprayer attachment. What do I do? It is safe and acceptable to use the sprayer and run the pump while the pool is in use. The manual states not to run it during that time in order to meet regulations in the U

​ The top ring of my pool is leaking. Will the pool collapse? No. Although the top ring is designed for support, the pool will remain standing even if all the air is removed from the top ring. However, you should locate and repair the hole in the top ring using a repair patch. This will ensure that

​ Does a new pool purchased from an authorized retailer come with a filter cartridge? Every new pool purchased from an authorized retailer includes one pool filter cartridge if the pool has a filtration system included (except sand filtration systems). You can purchase additional filters at Polygrou

​ Can I connect my hose to the outside of the pool to drain it? Yes. The drains on Polygroup pools were designed to fit most common hoses worldwide. The fitting is compatible with the standard North American garden hose size. If your hose does not fit, try a different hose until you find one that fi

​Why do some pool covers have holes in them? Some pool cover models have holes, and some do not. There are two reasons certain pool cover models have holes: Water will accumulate on the pool cover and weigh it down when it rains. This can bend the metal frame and add stress to the pool and cover. St

How do I set up my pool? A manual with setup instructions is provided with the purchase of all pools. To obtain a replacement digital copy of the manual, contact our Customer Service Center at 1-888-919-0070. ​