FAQs

​ The user manual states not to run the pump while the pool is in use, but I want to use my sprayer attachment. What do I do? It is safe and acceptable to use the sprayer and run the pump while the pool is in use. The manual states not to run it during that time in order to meet regulations in the U

​ The top ring of my pool is leaking. Will the pool collapse? No. Although the top ring is designed for support, the pool will remain standing even if all the air is removed from the top ring. However, you should locate and repair the hole in the top ring using a repair patch. This will ensure that

​ Does a new pool purchased from an authorized retailer come with a filter cartridge? Every new pool purchased from an authorized retailer includes one pool filter cartridge if the pool has a filtration system included (except sand filtration systems). You can purchase additional filters at Polygrou

​ Can I connect my hose to the outside of the pool to drain it? Yes. The drains on Polygroup pools were designed to fit most common hoses worldwide. The fitting is compatible with the standard North American garden hose size. If your hose does not fit, try a different hose until you find one that fi

​Why do some pool covers have holes in them? Some pool cover models have holes, and some do not. There are two reasons certain pool cover models have holes: Water will accumulate on the pool cover and weigh it down when it rains. This can bend the metal frame and add stress to the pool and cover. St

How do I set up my pool? A manual with setup instructions is provided with the purchase of all pools. To obtain a replacement digital copy of the manual, contact our Customer Service Center at 1-888-919-0070. ​

How long does it take to set up my pool? Depending on the pool size and the condition of the area where it will be placed, a Quick Set™ pool can be ready to fill with water in less than 15 minutes. For a Metal Frame Pool, you should be able to set up the pool in less than an hour. If you need assist

​ Do I need to prepare the ground or dig a hole for the pool? The pool should be set up on level ground, free of rocks, branches, other objects, and holes. Do not install the pool on sand; this can cause shifting under the water and will void your warranty. You don't need to dig a hole or otherwise

​ How much air should be used to inflate the top ring? Do not over-inflate any rings on the pool, and do not use high-pressure air compressors. Inflate until the ring is slightly firm to the touch. An over-inflated ring may burst or leak at the seam, especially when heated by the sun. ​

How do I remove the pins and grommets from the frame when taking down my pool? Use a rubber mallet to gently tap them out. A rubber mallet will not dent the metal or chip the paint.

Set up the pool on level ground, free of rocks, branches, objects, and holes. Do not install the pool on sand; it can shift under the water and will void your warranty. You do not need to dig a hole or otherwise prepare the ground. The pool must be assembled and set on a smooth, level site of firm s