FAQs

Shipping and Delivery If you have any questions about shipping & deliveries, you can find most information here. If you still have questions, please call our customer care number at 1-888-919-0070, and one of our representatives will be glad to assist you! When can I expect my product to arrive? Pol

Timelines Please allow our team up to three business days to review and process your gift card claim. Activation The e-gift card claim link sent via email from e-Gifter will expire 180 days from the date you receive it. If your gift card has an expiration date, you must redeem it by that date. Once

Guidelines Once an order is placed, we are unable to cancel or modify the order. You can return your order once it arrives. Check out our Shipping & Return Policy page for all the details on returns. ​ ​

Yes. For sanitation reasons, your pool water should be treated just like any other pool. Consult your local pool supply retailer for recommendations.

We do not encourage consumers to return to retail stores.

IMPORTANT! The Filter Pump is protected by a thermal switch, a safety device that stops the pump from running when it is overheated, to prevent damage to the pump and prolong its service life. If your pump turns off automatically, it is likely that the pool water temperature is too high or the water

Go to Polygroup.com to view a list of authorized retailers.

Grass grows through the bottom of your pool; certain types of vigorous grasses, such as St. Augustine and Bermuda, grow through the liner and do not cause leaks.

Cornstarch has been placed between the material so it doesn't stick to itself.

The maximum safe temperature for water in a Polygroup pool is 40°C / 104F.

Contact a qualified, licensed Electrician to install the necessary connection for your filter pump. You may also use an extension cord that meets the following criteria: Extension cords must be 3-prong Extension cord must be 16, 14, 12, or 10 Gauge. DO NOT use 18 or 20 Gauge