FAQs

Using the sprayer and running the pump while the pool is in use is safe and perfectly okay.

In the manufacturing process, a patch may be added at the factory. It is not a defect in the material and does not warrant a warranty claim.

The Ladder should be set up on solid-level ground free of rocks, branches, objects, and holes. The ladder weight limit is 330 LBS (150 kg). The ladder should be set up per the manufacturer’s instructions. Refer to the product manual for specific steps. Ladder steps are marked with a R (right step) and a L (Left Step) to help with installation. Remove and secure the ladder when the pool is not occupied.

The pool should be set up on level ground, free of rocks, branches, objects, and holes. Do not install the pool on sand; this can cause shifting under the water and will void your warranty. There is no need to dig a hole or otherwise prepare the ground. The pool must be assembled and set on a smooth, level site of firm soil. Before setting up your pool, clear the area of hardy grasses. Certain types of vigorous grasses, such as St. Augustine and Bermuda, can grow through the liner. If you require an extra layer of protection between the ground and pool liner because of ground conditions, we recommend using a Polypool® ground cloth.

A pump that is rated GFCI 18 will detect the presence of the input power and will switch on automatically when the power is restored.

The cartridge should be replaced every two weeks. I run the filter pump regularly, but my pool water has become cloudy or green. We strongly advise the use of pool treatment additives to prevent algae and bacteria growth.