FAQs
Articles
The air valve on my pool won't open, what can I do?
Refer the consumer to Polygroupstore.com and suggest they order product code P5EPF0700K01 Deflation Air Nozzle.
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FAQs
What is an Elite Frame Crystal Vue Pool?
The Crystal Vue windows are seamed into the pool liner that is made with super durable triple-layer materials.
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FAQs
What is an EZ Link T-fitting?
EZ Link T-fittings have a portion of each arm of the “T” removed to create a bit of extra space for maneuvering the final T-fitting into place.
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FAQs
How do I store my pool for the winter?
Drain and dry the pool before storage to prevent mold from growing. Store in a dry area where the temperature does not fall below 0 degrees Celsius or 32 degrees Fahrenheit.
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FAQs
Can the pool be left set-up year-round?
Depends on where you live and the average temperature in your area. The pool should not be left in temperatures lower than 0 degrees Celsius or 32 degrees Fahrenheit.
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The top ring of my Quick Set® pool has a hole in it, but I can't find the source. Any suggestions?
Inflate the top ring and use soapy water to determine where the air escapes. Wash away the soap, dry it, and use a repair patch or other method to repair the hole.
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How often do I need to change the water?
With regular filter pump use, you will not need to change the water.
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Do I need to install a fence around the pool?
Consult your local city building department for city above-ground pool requirements.
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Can I set up my pool on a concrete surface?
We don't recommend setting a pool up on concrete.
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How do I remove my pin & grommets from the frame when taking down my pool?
Please use a rubber mallet to tap them out.
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Why do pool covers have holes in them?
Water will accumulate on the pool cover and weigh it down when it rains.
Standing water on top of the cover can make it nearly impossible to remove.
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