FAQs

Go to Polygroup.com to view a list of authorized retailers.

The minimum temperature rating for our outdoor lights is: -13ºF / -25ºC.

There is 4" between the lights for Topiary Trees.

Single Color LED = 25,000 hours

Dual Color LED = 25,000 hours

Color Blast LED = 8,000 hours

Twinkly brand LED = 8,000 hours

Micro Dot LED = 25,000 hours

Fairy LED = 20,000 hours

2400-2600 Kelvins.

The flocking on Polygroup trees is comprised of 2 materials. The glue is primarily polyvinyl acetate (PVA), and the formulation is very similar to common white glue. The flocking is chopped Rayon cellulose fiber. Rayon is a common fiber widely used in garments and is famous for its smooth and silky finish.

The TWINKLE effect function on Polygroup trees indicates that all the bulbs flash on-and-off together in sync.

Trees need to be shaped or fluffed to look their best. After assembling the tree, you should take each branch, separate each tip and shape them in such a way to spread out the tips and give the tree a full look.

If exposed to moisture, the steel wire in a tree may begin to rust. We suggest a light brushing of the branches with a soft nylon bristle brush.

Yes. The materials used to manufacture Polygroup Christmas trees are flame retardant and should not become a fire accelerator.

With proper care, your tree can last for many seasons.

Remove section #3 (third from top). The main extension cord is in section #2, connect section #4 and #1 to section #2 for the shorter tree to light up.

Yes. For sales orders, we offer FedEx Express shipping (2-3 business day delivery). This option is not available for warranty orders.

Not recommended.

Yes, ensure you follow all manufacturer's directions for the product. DO NOT plug any accessory item not provided with the tree/light set into the tree/lights.

It is not recommended to use any extension cords or power strips as they may overload the circuit.

No, this will void the warranty.

All Polygroup trees are manufactured in China or Mexico.