Pool Filtration Systems

Articles

  • PS

    CP2000-C Filtration System Troubleshooting

    SYMPTOM
    CAUSE
    POSSIBLE SOLUTION

    Motor fails to start or kicks on and off



    Unit Not Plugged In

    Plug the GFCI into a 3-wire grounded outlet and press the reset button to turn the pump on.

    GFCI Outlet Breaker Tripped

    Reset the circuit breaker on the electrical panel. If the problem persists, have an electrician check the circuit.
    Low voltage
    Check the line voltage; it must be in the range of 105 to 125 AC Volts.

    No or slow water flow through the return fitting.



    Low pool water level
    Fill the pool to the fill line. The suction fitting must be at least 4 feet underwater.
    Inlet/Outlet clogged
    Check for obstructions(s) at the filter cartridge, suction fitting, or return fitting.
    Dirty filter cartridge
    Clean or replace the filter cartridge. A spare cartridge makes service more convenient.

    The filter pump is not cleaning the pool properly

    (Cloudy water, green; etc.)







    Chlorine level
    Maintain chlorine level between 1.0 to 1.6 ppm.
    pH level
    Maintain pH level between 7.3 to 7.8.
    Dirty filter cartridge
    Clean or replace the filter cartridge. Spare cartridges make service easier.
    Damaged filter cartridge
    Inspect the filter cartridge for holes or tears. If visibly damaged; replace the filter cartridge.
    Slow water flow
    Check for obstructions(s) at the filter cartridge, suction fitting or return fitting.
    Other chemicals required
    Have the pool water sample tested by a pool supply store. It may be necessary to add other chemicals due to varying water quality in different localities.
    Pool water very dirty
    Chemicals are required to maintain clean pool water. Clean pool and filter more often.

    Water leakage




    At Suction/Return Fittings or oseconnections
    Make sure hose clamps are positioned properly over the hose and o-ring to ensure a proper seal. Adjust hose clamp, check o-ring and re-tighten. Check hose for any holes or cracks and replace if needed.
    Vent Screw in Seal Top
    Check O-ring for damage. Replace if needed. Tighten the Vent Screw.
    Seal Top
    Check Canister Gasket for damage. Replace if needed. Tighten the Seal Top.
    Pump Base

    1. Check the Canister Gasket for damage. Replace if needed. Tighten the Base.

    2. The Canister Gasket must sit in the groove in the bottom of the canister before installing the pump.

    3. Check pump alignment. The arrow with the indentation on the pump MUST point to the matching indentation on the canister.

    4. Make sure that the Pump Base is not cross threaded on the Canister.

    ​

    Useful Tips

    Symptom 1: Pump will not start or stay on and may turn off suddenly on its own.

    1. Hold down the button "test" If you have a GFCI for 30 seconds, then release the button. Press the reset button to start the pump.

    2. Check another appliance or small device, such as a hair dryer. If that doesn't work, the problem is not with the pump and the client should reset their circuit breaker. If the problem persists, call an electrician to check the circuit.

    3. Is the pump hot? Pumps are protected by thermal overload. If the pump gets too hot, the circuit opens and the pump will stop operating until it cools. Please check in the operating times here. For best results, run the pump at night when the temperature is lower.

      ​

    If the previous steps do not resolve the problem, please contact Polygroup customer care at 1-888-919-0070 for a solution. You can buy spare parts by phone or at our online store.

    ​

    ​

    Symptom 2: There is no water flow or slow water flow:

    1. Check the filter cartridge or replace filter cartridge if needed. Help with the cleaning of the filters can be found in Filter Cartridge Cleaning and Care, under Pool Support, Accessory Instructions and Tips.

    2. Check for obstructions at all sites of the hose. You can also look inside hose for debris.

    3. Check to see as air can be trapped inside the RP/RX canister for CP200-C pump and hoses. Be sure to run the water into the filter canister until it escapes from above the seal top and vent screw before securing it. Fixe and inspect hoses to prevent captured air pockets.

      ​

    If the previous steps do not resolve the problem, please contact Polygroup customer care at 1-888-919-0070 for a solution. You can buy spare parts by phone or at our online store.

    ​

    ​

    Symptom 3: Pump is not cleaning the pool (Murky or green tinted water):

    1. Check the filter cartridge or replace filter cartridge if needed. Help with the cleaning of the filters can be found in Filter Cartridge Cleaning and Care, under Pool Support, Accessory Instructions and Tips.

    2. Check for obstructions at all sites of the hose. You can also see pipe debris inside.

    3. Use a chemical substance float device to release and ensure chemical are being released when the pump is not running. Apply to the pool on a regular basis.

    4. Be sure to NOT use the swimming pool cover when the outside temperature too hot. The covered pool will become hot and will create algae.

      ​

    If the previous steps do not resolve the problem, please contact Polygroup customer care at 1-888-919-0070 for a solution. You can buy spare parts by phone or at our online store.

    ​

    ​

    ​

    Knowledge Base Article

     • 

    Pool Filtration Systems

  • PS

    RX Filtration System Troubleshooting

    ​

    SYMPTOM
    CAUSE
    POSSIBLE SOLUTION
    Motor fails to start or kicks on and off
    Unit Not Plugged In
    Plug the GFCI into a 3-wire grounded outlet and press the reset button to turn pump on.
    GFCI Outlet Breaker Tripped
    Reset circuit breaker on electrical panel. If problem persists, have an electrician check circuit.
    Low voltage
    Check the line voltage, it must be in the range of 105 to 125 AC Volts.
    No or slow water flow through the return fitting.
    Low pool water level
    Fill the pool to the fill line. The suction fitting must be at least 4” underwater.
    Inlet/Outlet clogged
    Check for obstructions(s) at the filter cartridge, suction fitting or return fitting.
    Dirty filter cartridge
    Clean or replace the filter cartridge. A spare cartridge makes service more convenient.
    Filter pump is not cleaning the pool properly
    (Cloudy water, green; etc.)
    Chlorine level
    Maintain chlorine level between 1.0 to 1.6 ppm.
    pH level
    Maintain pH level between 7.3 to 7.8.

    Dirty filter cartridge

    Clean or replace the filter cartridge. Spare cartridges make service easier.
    Damaged filter
     cartridge
    Inspect the filter cartridge for holes or tears. If visibly damaged; replace the filter cartridge.
    Slow water flow
    Check for obstructions(s) at the filter cartridge, suction fitting or return fitting.
    Other chemicals required
    Have the pool water sample tested by a pool supply store. It may be necessary to add other chemicals due to varying water quality in different localities.
    Pool water very dirty
    Chemicals are required to maintain clean pool water. Clean pool and filter more often.
    Water leakage
    At Suction/Return Fittings or oseconnections
    Make sure hose clamps are positioned properly over the hose and o-ring to ensure a proper seal. Adjust hose clamp, check o-ring and re-tighten. Check hose for any holes or cracks and replace if needed.
    Vent Screw in Seal Top
    Check O-ring for damage. Replace if needed. Tighten the Vent Screw.
    Seal Top
    Check Canister Gasket for damage. Replace if needed. Tighten the Seal Top.
    Pump Base

    1. Check the Canister Gasket for damage. Replace if needed. Tighten the Base.

    2. The Canister Gasket must sit in the groove in the bottom of the canister before installing the pump.

    3. Check pump alignment. The arrow with the indentation on the pump MUST point to the matching indentation on the canister.

    4. Make sure that the Pump Base is not cross threaded on the Canister.

    ​

    Useful Tips

    Symptom 1: Pump will not start or stay on and may turn off suddenly on its own.

    1. Check to see if the pump is connected to a grounded of 3 prong plug connection.

    2. Hold down the button ”test” If you have a GFCI for 30 seconds, then release the button. Press the reset button to start the pump.

    3. Check another appliance or small device, such as a hair dryer. If that doesn't work, the problem is not with the pump and the client should reset their circuit breaker. If the problem persists, call an electrician to check the circuit.

    4. Ensure that the line voltage is between 105 and 125 volts AC. It is possible that the voltage is too low to run the pump.

    5. Is the pump hot? Pumps are protected by thermal overload. If the pump gets too hot, the circuit opens and the pump will stop operating until it cools. Please check in the operating times here. For best results, run the pump at night when the temperature is lower.

    6. Ensure that there is no debris on the inside of the canister and inside of the pump itself. Use the instructions for replacing the rotors assembly RX filtration system found in the manual of instructions for disassembly and assembly.

      ​

    ​If the previous steps do not resolve the problem, please contact Polygroup customer care at 1-888-919-0070 for a solution. You can buy spare parts by phone or at our online store.​​

    ​

    ​

    Symptom 2:There is no water flow or slow water flow:

    1. Check the filter cartridge or replace filter cartridge if needed. Help with the cleaning of the filters can be found in Filter Cartridge Cleaning and Care, under Pool Support, Accessory Instructions and Tips.

    2. Check for obstructions at all sites of the hose. You can also look inside hose for debris.

    3. Check to see as air can be trapped inside the RXcanister and hoses. Be sure to run the water into the filter canister until it escapes from above the seal top and vent screw before securing it. Fix and inspect hoses to prevent captured air pockets.

      ​

    ​If the previous steps do not resolve the problem, please contact Polygroup customer care at 1-888-919-0070 for a solution. You can buy spare parts by phone or at our online store.

    ​

    ​

    Symptoms 3: If the pump makes a loud noise, but there is no movement of the water:

    1. There could be blockages of the rotor assembly. Unplug the pump and check for obstructions at the entrance to the canister to see if there is something (for example stones, branches) locking up the rotor and stopping it from spinning. Use a Philips screwdriver to disassemble the pump, be sure to review the instructions for replacing the rotor assembly on the RX filtration system that is in owner”s manual to remove the rotor assembly.

    2. Sometimes, the rotor assembly can be misaligned and may need to be realigned to set inside the pump and volute housing correctly for it to function properly. If there is damage on the rotor, a warranty claim may be need or a purchase of a new rotor assembly, please be sure to review owner”s manual for warranty guidelines. Be sure to check if there is sand / gravel and clean the rotor and as where it rests inside the pump.

    3. Turn off the pump; unscrew the vent screw to release the air, be sure to run the water into the filter canister until it escapes from above the seal top and vent screw before securing it. Fix and inspect hoses to prevent captured air pockets.

      ​

    ​If the previous steps do not resolve the problem, please contact Polygroup customer care at 1-888-919-0070 for a solution. You can buy spare parts by phone or at our online store.

    ​​

    ​

    Symptom 4: Pump leaks water.

    To determine if the pump itself has a leak or if the canister connections are leaking water. You will have to put your hands in water and may get wet while trying to perform this step.

    ​

    Scenario 1: If water is leaking at the connections of the hose or the upper part of the canister:

    1. Disconnect the pump from the wall. Check if it is damaged or if there are missing o-rings. Check the inside of the canister.

      1. Ensure hoses and clamps are secure and are in good condition. The top must be correctly tightened. Please visit our section of hose and tips service for advice.

      2. Switch on the pump again to see if it is properly functioning

        ​

    Scenario 2: If the water is leaking from the bottom of the canister:

    ​

    1. Place the return plug over the opening, unplug the pump, and quickly place the RF CAP to stop possible water flow.

    2. Remove the base, then the pump assembly by turning it clockwise (looking downward). Be careful not to lose the motor seal (rubber gasket).

    3. Check the inside of the canister for damage. Check the pump assembly for damage that could be causing the leak. Look at the packaging for damage.

    4. Slowly insert the pump assembly back into the canister so that the volute outlet is aligned with the outlet hole in the canister.

    5. Tighten the base by turning counterclockwise (looking downward); make sure that the gasket is positioned correctly.

    6. Remove the RF plug and the water stopper, allowing the water to fill the RX canister. Turn on the pump to see if the system still dripping water.

      ​

    ​If the previous steps do not resolve the problem, please contact Polygroup customer care at 1-888-919-0070 for a solution. You can buy spare parts by phone or at our online store.

    Knowledge Base Article

     • 

    Pool Filtration Systems

  • PS

    SFX Filtration System Troubleshooting

    ​

    PROBLEM
    CAUSE
    POSSIBLE SOLUTION
    Motor fails to start or kicks on and off
    Unit Not Plugged In
    Plug the GFCI into a 3-wire grounded outlet and press the reset button to turn the pump on.
    GFCI Outlet Breaker Tripped
    Reset the circuit breaker on the electrical panel. If the problem persists, have an electrician check the circuit
    Low Voltage
    Check the line voltage. It must be 105 to 125 AC volts.
    No flow or low flow through the return hose
    Low water level
    The water level must be between the Min/Max Limit Lines marked on the Skimmer canister ring.
    Inlet or Return Clogged
    Check for obstructions at the strainer basket, filter cartridge, return hose, and return fitting.
    Filter Dirty
    Clean or replace the cartridge. Spare cartridges make service more convenient.
    The filter is not cleaning the pool.
    (water cloudy, green; etc)
    The chlorine level is not in the suitable range
    Maintain the chlorine level between 1.0 - 1.6ppm.
    Filter Dirty
    Clean or replace cartridge. Spare cartridges make service more convenient
    pH Level not in the suitable range.
    Maintain the pH level between 7.3 - 7.8.
    Filter Cartridge is Damaged
    Inspect the filter cartridge for holes or tears. If visibly damaged; replace the filter cartridge
    Low Water Flow
    Check for obstructions at strainer basket, filter cartridge, return hose and return fitting.
    Other Chemicals Required
    Have water tested at pool supply store. It may be necessary to add other chemicals due to varying water quality in different localities
    Pool Water Very Dirty
    Chemicals are required to maintain clean pool water. Clean pool and filter more often.
    Water Leakage
    Hose area : Return hose
     does not fit well with skimmer
     cuff and wall fitting elbow
    Make sure the hose clamp is positioned properly over the hose and o-ring to ensure a proper seal. Adjust hose clamp, check o-ring and re-tighten. Check hose for any holes or cracks and replace if needed.
    Bottom of canister:

    1. The Motor Seal must sit in the inner groove in the bottom of the canister before installing pump (Exception the SFX1500 only has one groove).

    2. Check pump alignment. The arrow with the indentation on the pump MUST point to the matching indentation on the canister.

    3. Make sure that the Motor Seal Nut (Locking ring) is not cross threaded.

    Between canister and liner: Incorrect installation.
    Make sure the Skimmer Gasket Rubber Seal 2 is installed properly (see page 9 steps 3 5 & 4). The key feature should be at the top. Make sure the liner is not in the threaded grooves.
    ​
    No gap should be visible in this area. Screw the Seal Ring tightly onto canister.

    ​

    Useful Tips

    Symptom 1: Pump will not start or stay on and may turn off suddenly on its own.

    1. Hold down the button ”test” If you have a GFCI for 30 seconds, then release the button. Press the reset button to start the pump.

    2. Check another appliance or small device, such as a hair dryer. If that doesn't work, the problem is not with the pump and the client should reset their circuit breaker. If the problem persists, call an electrician to check the circuit.

    3. Is the pump hot? Pumps are protected by thermal overload. If the pump gets too hot, the circuit opens and the pump will stop operating until it cools. Please check in the operating times here. For best results, run the pump at night when the temperature is lower.

    ​

    Symptom 2: There is no water flow or slow water flow:

    1. Check the filter cartridge or replace filter cartridge if needed. Help with the cleaning of the filters can be found in Filter Cartridge Cleaning and Care, Under Pool Support, Accessory Instructions and Tips

    2. Check for obstructions at all sites of the hose. You can also look inside hose for debris.

    3. Check for debris in of the skimmer basket and down into the pump. Use the replacement instructions for the SFX filtration system of rotor assembly found in the manual of instructions for disassembly and Assembly.

    Tip: Using two people to remove the pump and re-installation is recommended.

    ​

    If the previous steps do not resolve the problem, please contact Polygroup customer care at 1-888-919-0070​ for a solution. You can buy spare parts by phone or at our online store.

    ​

    Symptom 3: Pump is not cleaning the pool (Murky or green tinted water):

    1. Check the filter cartridge. Help with the cleaning of the filters can be found in Filter Cartridge Cleaning and Care, under Pool Support, Accessory Instructions and Tips

    2. Check for obstructions at all sites of the hose. You can also see pipe debris inside.

    3. Use a chemical substance float device to release and ensure chemical are being released when the pump is not running. Apply to the pool on a regular basis.

    4. Be sure to NOT use the swimming pool cover when the outside temperature too hot. The covered pool will become hot and will create algae.

    5. Use instructions for replacement of the SFX filtration system found in the manual of disassembly and Assembly.

    Tip: Using two people to remove the pump and re-installation is recommended.

    ​

    If the previous steps do not resolve the problem, please contact Polygroup customer care at 1-888-919-0070​ for a solution. You can buy spare parts by phone or at our online store.

    ​

    Symptom 4: Pump leaks water.

    To determine if the pump itself has a leak or if the canister connections are leaking water. You will have to put your hands in water and may get wet while trying to perform this step.

    ​

    Scenario 1: Water is leaking at the connections of the hose or the upper part of the canister:

    1. Disconnect the pump from the wall. Check if it is damaged or if there are missing o-rings. Check the inside of the canister.

    2. Ensure hoses and clamps are secure and are in good condition. The top must be correctly tightened. Please visit our section of hose and tips service for advice.

    3. Switch on the pump again to see if it is properly functioning.

    ​

    Scenario 2: If the water is leaking from the bottom of the canister:

    1. Place the return plug over the opening, unplug the pump, and quickly place the RF plug to stop possible water flow.

    2. Remove the base, then the pump assembly by turning it clockwise (looking downward). Be careful not to lose the motor seal (rubber gasket).

    3. Check the inside of the canister for damage. Check the pump assembly for damage that could be causing the leak. Look at the packaging for damage.

    4. Slowly insert the pump assembly back into the canister so that the volute outlet is aligned with the outlet hole in the canister.

    5. Tighten the base by turning counterclockwise (looking downward); make sure that the gasket is positioned correctly.

    6. Remove the RF plug and the water stopper, allowing the water to fill the SFX canister. Turn on the pump to see if the system still dripping water.

      ​

    If the previous steps do not resolve the problem, please contact Polygroup customer care at 1-888-919-0070​ for a solution. You can buy spare parts by phone or at our online store.

    Knowledge Base Article

     • 

    Pool Filtration Systems

  • PS

    Sand Filtration System (ST1100 & ST1600) Troubleshooting

    ​

    PROBLEM
    CAUSE
    POSSIBLE SOLUTION
    The Pump motor fails to start
    The Pump not plugged in OR the GFCI Power Cord Set not activated
    The GFCI Set must be plugged into a grounded power outlet. Then press the RESET button to start the Pump.
    Low voltage
    Check and make sure the line voltage is between 105 AC and 125 AC.
    The GFCI Power Cord Set and/or circuit breaker tripped
    Reset the circuit breaker. If problem persists, have the circuit checked by a qualified electrician.
    The Pump motor is too hot, and the thermal safety switch shut it off
    Let the motor cool down and restart the Pump.
    The Sand Filter doesn't clean the pool
    Inadequate chlorine or pH level A. Adjust
    Adjust the chlorine and pH levels. Consult your local pool supplies stores.
    No sand in the Sand Tank
    Fill sand in as per SETUP INSTRUCTIONS (8)-(10) on p. 10-11
    Wrong 6-Port Valve 10 setting
    Set the Valve Handle 20 to “FILTER” position.
    The pool is too dirty
    Run the Pump longer.
    Clogged Suction Fitting
    Clean the strainer of the Suction Fitting.
    The Sand Filter doesn”t pump water, or the flow is very slow
    Clogged Suction Fitting or inlet of the Pump
    Clean the Suction Fitting and the Hose 13 connecting it to the Pump inlet.
    An air leak on the intake Hose
    Check the Hose for damage; tighten the Hose Clamps 15, and check the pool water level.
    The sand is too dirty
    Backwash the sand more frequently.
    Crusting or caking of sand surface
    Replace about 1” (25mm) of the sand, or all the sand if problem persists.
    A pool vacuuming device is attached to the Pump
    Remove the device.
    The Pump doesn”t work
    Low water level
    Fill water up to the FILL LINE marked on the pool wall.
    Clogged Suction Fitting strainer
    Clean the strainer.
    An air leak on the intake Hose
    Check the Hose for damage; tighten the Hose Clamps 15 , and check the pool water level.
    Faulty motor or the impeller is jammed
    Contact our Customer Service.
    The 6-Port Valve 10 or its locking ring is leaking
    The 6-Port Valve O-Ring 9 is missing
    Remove the 6-Port Valve 10 and check to ensure the O-Ring is in place.
    The 6-Port Valve O-Ring 9 is dirty
    Clean the O-Ring with garden hose water.
    Loose Hose Clamps
    Tighten/reinstall the Clamps.
    Faulty 6-Port Valve
    Contact our Customer Service.
    Leakage at Hoses
    Loose Hose Clamps
    Tighten/reinstall the Clamps.
    The O-Rings of Hose connections
    are missing
    Ensure that the O-Rings are in place and intact.
    Pressure Gauge doesn”t work
    Clogged inlet of the Pressure Gauge
    Unscrew and remove the Gauge, then clear any obstructions in its inlet.
    Faulty Pressure Gauge
    Contact our Customer Service.
    Sand ended up in the pool
    The sand is too small for the Pump
    Use only #20 grade silica sand with particle size range 0.45-0.85 mm (0.018-0.033 inches) and uniformity coefficient less than 1.75
    The sand bed is calcified
    Discard all the used sand and replace with new sand.

    Useful Tips

    Symptom 1: Water is leaking from the top of 6 port valve near the valve handle:

    1. Check to see that the O-ring is inserted correctly on the inner lip of the 6-port valve cavity. This usually comes pre-assembled loosely.

    2. Unscrew the dark grey threaded locking ring that is holding down the 6 Port Valve handle (#20) to the top of the 6 Port valve (#10). Please remove the ring entirely.

    3. Lift the 6 port valve handle (lighter grey)(#20) up and out of the 6 port valve (darker grey) (#10).

    4. Check that the large O-ring is seated properly inside the opening of the 6 port valve.

    5. When replacing the 6 Port valve handle, please make sure that you properly align the notch on the handle portion (lighter grey), with the groove in the 6 Port Valve (darker grey). Check that it is seated correctly, as the notch will allow the handle to create a tight seal on top of the O-ring.

    6. Once this is properly aligned and seated; thread the locking ring back over the 6 Port valve handle being careful not to cross thread the locking ring when tightening.

    7. Place this entire 6 port Valve unit back on the Sand Filtration System tank, making sure the bottom Large O-ring is in place before you attach them together with the clamp.

      ​

    If the previous steps do not resolve the problem, please contact Polygroup customer care at 1-888-919-0070 for a solution. You can buy spare parts by phone or at our online store.

    ​

    ​

    Symptom 2: Pump will not start or stayon and may turn off suddenly on its own.

    1. Hold down the button ”test” If you have a GFCI for 30 seconds, then release the button. Press the reset button to start the pump.

    2. Check another appliance or small device, such as a hair dryer. If that doesn't work, the problem is not with the pump and the client should reset their circuit breaker. If the problem persists, call an electrician to check the circuit.

    3. Is the pump hot? Pumps are protected by thermal overload. If the pump gets too hot, the circuit opens and the pump will stop operating until it cools. Please check in the operating timeshere. For best results, run the pump at night when the temperature is lower.

    ​

    If the previous steps do not resolve the problem, please contact Polygroup customer care at 1-888-919-0070 for a solution. You can buy spare parts by phone or at our online store.

    ​

    ​

    Symptom 3: There is no water flow or slow water flow:

    1. Check for obstructions at all sites of the hose. You can also look inside hose for debris.

    2. Check to see as air can be trapped inside the hoses. Be sure to backwash the sand before using the pump to clean the pool water.Fix and inspect hoses to prevent captured air pockets.

    ​

    ​If the previous steps do not resolve the problem, please contact Polygroup customer care at 1-888-919-0070 for a solution. You can buy spare parts by phone or at our online store.

    ​

    ​

    Symptom 4: Pump is not cleaning the pool (Murky or green tinted water):

    1. Make sure you have the valve set to “filter” position.

    2. Ensure you have sufficient amount of sand in the canister.

    3. Check for obstructions at all sites of the hoses and strainer at the pool outlet fitting.

    4. Use a chemical substance float device to release and ensure chemical are being released when the pump is not running. Apply to the pool on a regular basis.

    5. Be sure to NOT use the swimming pool cover when the outside temperature too hot. The covered pool will become hot and will create algae.

    ​

    If the previous steps do not resolve the problem, please contact Polygroup customer care at 1-888-919-0070 for a solution. You can buy spare parts by phone or at our online store.

    Knowledge Base Article

     • 

    Pool Filtration Systems