FAQs | Help

Impacts of COVID-19 on Product Availability, Orders & Shipping FAQs about Product Availability, Orders, Deliveries, Returns, and the COVID-19 virus Polygroup’s operations continue; however; call wait times, delivery, and processing times may be longer than usual.

Find quick answers to your questions below...

Order Status

Do I have to go to each product each time to see if it is available?
Does your customer service team or warranty team have details on when products will be available to purchase again?
I forgot to add something to my order, can I place another order today?
When will the parts I need be available?
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived, what do I do?
An item is missing from my shipment, what do I do?
My product is missing parts / or is damaged.
When will my Order arrive?

My Account

How do I create an account?
How do I edit my account information?
I forgot my password, do I have to call you?
How do I return my product?
I received the wrong product.
What is your return policy?

Shipping and Returns

Shipping and Delivery
How much is my shipping?
When will my order ship?

International Shipping

Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?

Guarantees

Low Price Guarantee
Privacy Policy
Security

Pricing and Billing

Do I have to pay sales tax?
I have a question about my charges.
I need a copy of my Receipt / Invoice.
When will my credit appear on my account?
When will my credit card be charged?

Additional Support

Impacts of COVID-19 on Product Availability, Orders & Shipping
How do I contact you?